Refund Policy

At GCCNurseJobs.com, we believe that every nurse deserves a fair shot at a life-changing career in the Gulf. Our premium features are designed to give your application the best possible chance — and we invest heavily in making sure they deliver real value.

But we also understand that not every tool works perfectly for every nurse. If a premium feature doesn't perform as described, doesn't load properly, or simply doesn't meet your needs, we will refund you.

We built this policy to be straightforward and nurse-friendly. No complex terms, no lengthy dispute processes. If you have a valid refund request, we'll process it quickly and professionally.

The following premium features are fully refundable within 14 days of purchase, provided they have not been accessed or activated:

To be eligible for a refund, the following conditions must be met:

• Your refund request must be submitted within 14 calendar days of the purchase date shown on your receipt.
• The premium feature must not have been accessed, downloaded, or activated.
• The purchase must have been made directly through GCCNurseJobs.com using Tap Payments.
• You must provide your order ID (from your receipt email) when requesting the refund.

The following are not eligible for refunds:

Accessed or Downloaded Features: Once a premium feature has been opened, used, or downloaded (for example, once you have generated and viewed your resume via the Resume Builder, or opened the Attestation Guide PDF), the feature is considered fully delivered and is not eligible for refund.

Employer Posting Packages: Once a job listing has been published and made live on the Platform, the posting fee is non-refundable. If a listing is removed due to employer policy violations, no refund is issued.

If you are unsure whether a feature was activated before submitting a refund request, please contact us and we will review your account activity honestly.

Requesting a refund is simple. Follow these steps:

Once your refund is approved, the following timelines apply:

Processing times may vary depending on your card issuer or bank. If you do not see the refund after 10 business days, please contact your bank first, and then reach out to us if the issue persists.

Refunds will only be issued to the original payment method used at the time of purchase. We cannot issue refunds to a different card, bank account, or payment method.

If you are unable to resolve a refund issue directly with us, you have the right to contact your payment provider or initiate a chargeback with your bank. We encourage you to contact us first, as we resolve most issues quickly without needing to involve payment providers.

GCCNurseJobs.com will cooperate fully with all legitimate chargeback investigations initiated through Tap Payments or your card issuer. We will provide full transaction documentation, access logs, and communications records to support the investigation.

• For Tap Payments disputes: Contact Tap Payments support directly at tap.company
• For bank chargebacks: Contact your issuing bank's disputes team and reference your GCCNurseJobs.com Order ID.
• For unresolved issues with us: Email emma.barton@gccnursejobs.com with "DISPUTE" in the subject line for priority handling.

Our refund team is available 7 days a week to help you. We aim to respond to all refund requests within 2 business days.

When contacting us, please include:

• Your registered email address
• Your Order ID (from your receipt email)
• The name of the feature you purchased
• A brief reason for your refund request